hello@lacouteliere.com
In 2024, we will welcome you from April 12 to September 25
+33 (0)4 90 20 33 97
covid-19 : my stay in all serenity
Dear Guests,
2020 and 2021 have been special years that have prompted us to reinvent ourselves so that your holidays are beautiful despite the health context.
In 2023, we continue to adapt our services to garantee your holiday with a peaceful mind and with more flexibility for booking.
Plan your holiday now and take advantage of our more flexible modification and cancellation conditions !
Modification conditions of the stay :
- Up to 50 days before the arrival date, the stay can be mofified (50€ booking alteration fee on pitch and 150€ on rental), subject to availability and possibilities, the same year.
- Beyond this date and for any stay started, the stay cannot be changed.
Cancellation conditions and reimbursement of the stay :
- Up to 50 days before arrival date, the stay is reimbursed for the amount already paid minus the prepayment (40% deposit) retained as cancellation fee.
- Beyond this date, the stay cannot be canceled (without cancellation insurance).
- If the payment has been made in part or in full with a “credit voucher”, no refund, a new voucher will be issued (non-refundable, non-transferable and valid for 1 year).
Covid-19 :
Until the scheduled arrival date, the stay may be canceled due to border closure, administrative closure of the campsite or travel restriction.
- Take advantage of a free modification of your stay or an immediate refund (the amount already paid will be fully refunded excluding booking fee and cancellation insurance).
- You agree to contact the campsite within 72h maximum after the implementation of these restrictions in order to be able to benefit from the reimbursement.
- If the payement has been made in part or in full with a “credit voucher”, no refund, a new voucher will be issued (non-refundable, non-transferable and valid for 1 year).
In the event of nationalwide quarantine on your arrival or return to your home country or the campsite is located in the red zone by French government order with travel formally discouraged.
For any interrupted or shortened stay, for one of the above reasons, a credit voucher for an amount corresponding to the unused nights and already paid will be offered (non-refundable, non-transferable and valid for 2 years). For any other situation, our General Sales Conditions apply, we invit to consult them via this link.
Campez-Couvert insurance and Covid-19 cancellation insurance :
By taking out the insurance of our partner Gritchen, you make sure that you are reimbursed for the amounts paid, on proof, if up to 30 days before your arrival date or during your stay, due to COVID-19 :
- You or one of the accompanying people, is ill of Covid or tested positive at the time of departure,
- You or one of the accompanying people, is confirmed contact case with a proven obligation to isolate himself,
- You or one of the accompanying people, is refused boarding (plane or train) following a temperature measurement,
- You or one of the accompanying people, is requisitioned by the authorities as part of the fight against Covid,
- You or one of the accompanying people,will arrive at the campsite 2 days late (or more), due to illness or contact case (1 day deductible),
- A close family member (see general terms) is seriously ill with Covid (hospitalization / death).
This insurance also covers many other causes of cancellation or interruption of stay : serious illness, serious accident, separation, professional tranfer, dismissal, theft…
See the General Insurance Conditions here for more information.
I want to book my holiday and use my CREDIT VOUCHER
You benefit from a credit voucher following the cancellation of your stay in 2020 or in 2021 and you wish to use it for a reservation… Nothing could be simpler !
When making your on-line reservation for the 2023 season, all you have to do is select “CREDIT” in the payment methods and manually enter your credit number and the amount of this credit.
If the amount of your voucher is greter than the amount of the deposit, the supplement will be deducted from the balance at the time of payment, otherwise you will complete the prepayment with another method of payment.
Upon receipt of your reservation, your voucher will be deducted from the balance of your stay.
Our ACTION : reinforced health measures for your safety
To welcome you in complete safety, our action and our commitments are based on the directives drauw up by the public and health authorities and the recommendations of the National federation of Outdoor Hotels (FNHPA).
To do this, we have set up a sanitary protocol concerning our equipments (sanitary measures, access conditions, …) with reinforced sanitary and hygiene measures.
- Application and respect of the health instructions put in place by the French authorities to protect you from Covid-19 throughout the campsite
- Simplified arrival procedures
- Training of our teams in respect of the sanitary protocol and provision of the tools and equipment necessary for the safety of all
- Establishment of plans, flow circulation and floor market
- Creation of a digital welcome booklet
- Display of good practices
- Provision of soap or hydro alcoholic gel
- Reinforced health and cleaning protocol in all our rentals and our common living spaces.
Of course, this protocol changes over time, depending on the health situation at the time of your stay.
To find out about all of these measures, please go here.
We aree convinced that by implementing these protective and preventive measures, and by relying on everyone’s responsability, you will be able to fully enjoy your holidays.
We look forward to seeing you (again) at La Coutelière !
Until then, take care of yourself and your loved ones,
See you soon…