Book your holidays in Vaucluse

hello@lacouteliere.com

In 2024, we will welcome you from April 12 to September 25

Our answers to frequently asked questions

At the campsite

Opening dates

We will be open from April 12 to September 25, 2024.
Daily bread available on request one day in advance.
Heated outdoor swimming pool from April to September.
Take-away snack (chips – pizzas) in the evening from 08/05 to 12/09/2024 from Wednesday to Monday (day off Tuesday).

I know the campsite already, can I then choose my pitch/rental number ?

Depending on availability, we will give you the accommodation best suited to your needs according to your equipment, the composition of your family and the constraints of our booking schedule.
If you choose your number or enjoy for 2 pitches/ rentals side-by-side, a fixed price of 40€ to 60€ will apply per stay.
If you want a specific area, a fixed price of 30€ to 45€ will be applied.
You can write your preference in the ‘comments’ section when booking online.

Are dogs allowed on the campsite ? What about my own pitch / rental ?

We accept dogs on a leash : 2 maximum per pitch and 1 maximum (less than 10kg) in Luberon mobile home.
Your pet must be vaccinated, kept on a leash, not noisy and the droppings collected.
La Coutelière has an area for your dog for walking and swimming in the river.
Sorry, 1st and 2nd categories dogs are not accepted as well cats in our rental accommodations.

Is the campsite shady ?

La Coutelière campsite is located in a green area of 3ha, composed mainly of maple, ash and plane trees. Most of our pitches are therefore half shady / half sunny. Please do not forget to tell us if you prefer a sunny or shady place.

Disability access

From the reception to the pool, by way of the sanitary blocks to the multisport area, the whole site is accessible in a wheelchair. We also have a specialized accommodation with 2 bedrooms for people with reduced mobility.

Visitors

Visitors, even for a short time, are not allowed on the campsite.

Vehicle

Only one vehicle is included in the package, it must be parked on your place. A second vehicle may be parked on the car park next to the reception, as an extra.
Circulation is autorized within the campsite from 8.00am to 11.00pm, outside those hours, a closed night car park is available.

Can I arrive earlier than arrival times ?

If you arrive before 4.30pm (for rentals) or 2.00pm (for pitches), please could you go to reception first to take advantage of all the campsite’s services before settling in.

My stay ends, can I leave the campsite at night ?

The campsite gate closes between 11.00pm to 8.00am.
If you wish to leave after 11.00pm or before 8.00am, please could you park your vehicle in the car park next to the reception. You can then use the pedestrian crossing to exit at the desired time.

What payment methods are accepted at the campsite ?

We accept payments in cash or with a visa/Mastercard banking (or credit) card.

Pitches

Which days are open for arrival and departure ?

Neither arrival or departure dates are fixed by the campsite site, you can arrive and leave any day of the week, depending on availability.
Minimum 3-7 nights booking in pitch according to the period and availabilities.

How many people on a pitch ?

Pitches can accommodate a maximum of 6 people.
For safety and insurance reasons, it is not possible to go beyond the maximum capacity.
If you exceed the maximum capacity (children and babies included), you will need to book a second pitch.

Does my baby counts as one tenant ?

Yes babies and children are counted in the capacity of pitches.

Does the campsite offer specific pitches for motorhome ?

No, we make no distinction ampong motorhome, campervan caravan and tent. All the pitches are available for any of these types of accommodation.

What is the difference between a 'comfort pitch' and a 'comfort+ pitch' ?

The ‘comfort pitch’ does have an electrical connection of 10Amps (European connector), whereas the ‘comfort+ pitch’ does have an electrical connection of 10Amps, water and sewage disposal.
With an extra fee, you have the possibility to choose a ‘riverside comfort pitch’ located by the river Sorgue.

What is an XS pitch ?

The XS pitch is smaller (about 80m2) than another pitch and therefore benefits from a lower price for a budget holiday. For small tent, little caravan without awning or campervan. Please note that an XS pitch is not accessible to equipment over 5 meter long.

Can I rent a fridge, a barbecue ?

We have renting option of a 90L individual fridge on your pitch (56€ per week or 84€ for 2 weeks). The fridge must be sheltered under your tent or awning.
Please do not forguet to book in advance, availability is not guaranteed.
Take an extension cord and a CEE connector to connect the fridge to the electricity.
On site, you can also rent a 40L fridge locker located in the main sanitary block (5€ per night or 30€ per week).
A safety deposit of 150€ by Visa / Mastercard credit card will be required.
We do not have renting option regarding barbecues, however there are 2 communal charcoal barbecues available.

Do I have to leave a security deposit for my fridge ?

On arrival, you must pay a security deposit of 150€ only by Visa or Mastercard credit card.
If the fridge is not cleaned properly before departure, a fixed cleaning fee of between 10€ and 30€ will be deductible from the deposit.
If the fridge is released in a perfect state of cleanliness, and without missing or damaged material, the security deposit will be returned in full within 2 days.

Arrival times

Camping pitches are available from 2.00pm to 7.00pm.
In high season, late arrival possible until 8.00pm by warning us.

Departure times

On the day of departure, pitches must be vacated before 11.00am at the latest.

Deposit

A deposit of 40% of the amount of reserved services must be paid to confirm the reservation (100% for short stays).
Please note that bank transfer, iDEAL payment are accepted up to 3 weeks before arrival date, then payment only by Visa or Mastercard credit card.
No reservation will be confirmed without a deposit.

Balance

For pitches, the payment of the balance is made on site upon your arrival by Visa or Mastercard cards or in cash.
Please note that bank transfer and iDEAL are accepted up to 6 weeks before arrival date, then payment only by Visa or Mastercard credit card.

Rental accommodation

Which days are open for arrival and departure ?

Neither arrival or departure dates are fixed by the campsite site, you can arrive and leave any day of the week, depending on availability.
Minimum 4-7 nights booking in rental accommodation according to the period and availabilities.

How many people in a rental accommodation ?

In our rentals, you can stay up to 4 people, depending on the model chosen.
For safety and insurance reasons, it is not possible to go beyond the maximum capacity.
If you exceed the maximum capacity (children and babies included), you will need to book a second pitch or rental accommodation.

Does my baby counts as one tenant ?

Yes babies and children are counted in the capacity of rentals. For example, we cannot allocate you a Cottage for 4 if you are, in reality, a family of five (even if the fifth is a baby).

Can I install our own tent in the garden of the accommodation ?

No sorry, for reasons regarding insurances, and in order to preserve the peacefull atmospher appreciated by the surrounding tenants, it is forbidden to add a tent next to an accommodation.

Are dogs allowed into the rentals ?

We accept 1 maximum dog (less than 10kg) in Luberon mobile home.
Your pet must be vaccinated, kept on a leash, not noisy and the droppings collected.
La Coutelière has an area for your dog for walking and swimming in the river.
Sorry, 1st and 2nd categories dogs are not accepted as well cats in our rental accommodations.

Are bed sheets and blankets included ?

Accommodations are already equipped with pillows. Each bed is equipped with disposable draw sheets ans pillowcases.
Sheets and blankets are not included in your rental. You must therefore bring your own sheets or your own blankets. You can book cotton sheets in advance (12€ /single bed or 15€ /double bed) and light blankets (12€ /bed / change).
In case of necessity (very dirty linen), an extra will be charged.

Are bath/hand towels available for rent ?

Towels are not included in your rental. You must therefore come with your own towels or you can book toiletry kit in advance (8€ /person /change).
We do not rent towels for the pool, please bring your own pool towel.
In case of necessity (very dirty towels), an extra will be charged.

Can I rent a baby kit ?

We have renting option of a baby kit including a cot, a mattress and a high chair (21€ per week).
We do not rent bed linen, please bring your own baby sheets. A safety deposit of 50€ by Visa or Mastercard credit card will be required.
Please do not forguet to book in advance, availability is not guaranteed.

Is the accommodation's cleaning included ?

You will have to clean yourself at the end of the stay. If the accommodation is not cleaned properly, a fixed price for cleaning costs will be applied in addition or deducted from the security deposit (fixed price between 100€ and 200€, price of the fixed cleaning fee in force at the date of the stay increased by 25%).
The rental must be cleaned and stored, the dishes cleaned, wiped ans stored, the bins emptied and the fridge emptied and cleaned.
Or you can, when booking your stay, add the End-of-stay Cleaning extra. The cleaning will be done by our teams (from 90€ to 150€ depending on the chosen accommodation).

What does the "end-of-stay cleaning" extra include ?

The “end-of-stay” service includes the final cleaning of the bathroom, the kitchen and all the rooms in the rental.
It does not include cleaning the dishes (clean, wiped and tidy), cleaning the fridge and microwave (clean and emptied) and emptying the bins.
Where necessary, an additional extra will be charged

Do you have TVs in your accommodations ?

The accommodations we offer are not equipped of a TV. TVs are not available for rent either. Still, the WiFi connection covers the whole of the campsite.

Is there heating in the accommodation ?

Yes, all of our rental accommodation are heated with a radiator in the living room and another one in the shower room.

Is the accommodation equipped with AirCo ?

The campsite is part of a Green Key eco-label approach and that is why our accommodation do not have AirCo.
Please note that our accommodations are all new or relatively recent, of a very good manufacture, equipped with roller blinds in all bedrooms (except Patio riverside cottage) and a 4 season’s insulation against summer heat ans cold winters.

Is the accommodation non-smoking ?

Yes, all our rental accommodation is non-smoking.

Arrival times

Rental accommodations are available from 4.30pm to 7.30pm.
In high season, late arrival possible until 8.30pm by warning us.

Departure times

On the day of departure, rental accommodations must be vacated by 9.30am at the latest.

Deposit

A deposit of 40% of the amount of reserved services must be paid to confirm the reservation (100% for short stays).
Please note that bank transfer, iDEAL payment are accepted up to 3 weeks before arrival date, then payment only by Visa or Mastercard credit card.
No reservation will be confirmed without a deposit.
For rental bookings made less than 45 days before arrival date the full payment must be made at the time of booking.

Balance

For rentals, the payment of the remaining balance is to be made no later than 45 days before the arrival date, it must be paid to confirm the stay.
Please note that bank transfer and iDEAL are accepted up to 6 weeks before arrival date, then payment only by Visa or Mastercard credit card.
Failure to pay the balance within the specified time cancels the reservation and the deposit will be retained as a cancellation fee.

Do I have to leave a security deposit for my accommodation ?

On arrival, before handing over key rental, you must pay a security deposit of 400€ only by Visa or Mastercard credit card.
If the rental is not cleaned properly before departure, a fixed cleaning fee of between 100€ and 200€ will be deducted from the deposit (25% surcharge on the cleaning fee in force on the date of stay).
If the rental is returned in a perfect state of cleanliness, and without missing or damaged equipment, the security deposit will be returned in full within 5 days.
For any delayed departure, an additional day may be charged at the price applicable for that night.

Equipments and facilities

Swimming pool

The aquatic area is open every day from 10.30am to 7.00pm with extended hours in summer (10am – 8pm).
The large pool is heated from the begining of April to the end of September.
The aquatic area is private , unsupervised and children under 10 y.o. must be accompanied by a parent.
As a hygienic measure, only one-piece swimsuits or traditional bikinis for women and swim suits or shorts for men are allowed.
Wearing the bracelet on the wrist is compulsory for all.
Access is not allowed to visitors or anyone exterior to the camping site.

Tennis - Pingpong - Boules' pitch

The tennis court is available for free as well as the petanque court and ping-pong tables.
We do not lend balls or rackets, please remember to bring your own equipment.
Unauthorized access for anyone exterior.

Barbecue allowed ?

Under supervision, only electric or gas barbecues are allowed placed on the ground. For rental accommodation, they must not be installed on wooden terraces.
There are 2 freely accessible communal charcoal barbecues, next to the reception.

Electric or hybrid vehicle

We now have one charging point that allows you to safely charge your electric or hybrid vehicle.
This accelerated charging station has a charging power of 22KW in three-phase : 10€ per charge (charging cable not provided).
Recharging on pitch or on rental accommodation is prohibited for security and insurance reasons.

Bread - Grocery - Snack

To make your stay easier, we offer fresh bread and pasteries every day, on reservation one day in advance.
On site, you will find an assortment of ice creams, cold and hot drinks, regional products and wines, a grocery store with essentials and a breakdown service for fresh products.
From 08/05 to 12/09/2024, you will also find a take-away snack (chips – pizzas) open evenings (day off Tuesday) from 6.00pm – 7.30pm and 6.30pm – 8.30pm from 12/07 to 25/08 : order at the desk, without reservation and no table service.

About the Wi-Fi ?

Free 1 access of 1 hour / day and per device.
Paid WiFi access is on sale at reception (15€ per week or 22€ for 2 weeks). The whole campsite is covered by this WiFi connection.
In addition, free Hotspot on the terrace near the reception.

Booking / Payment / Cancellation

When to book for 2024 ?

We will be open from April 12 to September 25, 2024.
Reservation for the new season will begin in November 03, 2023 and General Sales Conditions and prices will be available a few days before on the website. In very high season, for a rental accommodation or a pitch by the river, we recommend that you book before March.
Please, coud you send us an e-mail if you need further information.

How to check availability and calculate the price of my stay ?

To know the exact price on the requested dates, you just need to simulate an online reservation. Once your dates of stay have been selected, the available accommodation and rates will be displayed (excluding options and cancellation insurance).
By booking your holiday as early as possible, you benefit from the best prices. Rates indicated are subject to change. The rate applicable to your stay is the rate in force on the day of booking.

How to make a reservation ?

You can book your stay online by making a reservation on our website : it is simple, fast and payment by credit card secure.
The following information will be requested : family name, first name, birthdate of each person, address, telephone number (to manage your arrival), mail (to send booking) and dates of stay.
The reservation is confirmed after agreement of the campsite and after payment of a deposit of 40% (shorts stay 100%).

Can I book without credit card ?

Yes online, by choosing the method of payment ‘bank transfer’ or ‘iDEAL’.
We make a provisional booking upon receipt your internet booking form. The campsite’s bank details will be sent you by e-mail. You have 5 days to confirm this provisional booking by paying the 40% deposit (100% for short stays).
Please note that bank transfer, iDEAL are accepted up to 3 weeks before arrival date, then payment only by Visa or Mastercard credit card.
No reservation will be confirmed without a deposit.

What type of Campers comes to La Coutelière ?

We do not provide entertainment, most of our guests are couples or families with young children looking for nature, comfort and tranquility. Our clientele is mostly European, still we are proud to welcome Canadians, Americans, Australians people…
Our small structure does not allow us to receive groups in the campsite.

What is a group ?

They are different physical people but known each other and move together for the same motivations.
Any request for more than 2 accommodations (pitch or rental) is considered a group reservation.
For the 3rd family, you must contact the campsite in advance by e-mail. The campsite reserves the right to study the reservation request before accepting or refusing it.
If a group were to book without announcing themselves, the campsite reserves the right to interrupt the stay at any time, without giving rise to compensation.
Our small campsite cannot accommodate more than 3 families and we are sorry for that.

Are minors accepted ?

Minors must be accompanied by their parents or legal guardians.

How to modify or cancel a stay ?

Cancellation insurance

Cancellation insurance is optional but recommended. Because no one is safe from the unforeseen, take out Campez-Couvert insurance with our partner Gritchen and go on holiday with peace of mind for only 2,7% of the amount of reserved services.
Refund of your stay in case of death, accident, serious illness (including Coronavirus), hospitalization of the insured person or of a close family friend… for more details, please see the General Cancellation Insurance Campez-Couvert.

Local taxes

With extra : 0,65€ per day and perperson ver 18 years old in tourist tax and 0,35€ per day and person person in eco-contribution of waste reprocessing (waste water, houshold waste and bulky recyclabes).

Miscellaneous

Can I move around the campsite without a car ?

The campsite is located in a rural area, it is served in summer by bus. Line 921 Isle sur la Sorgue – Coustellet stops in front of the campsite from July 8 to September 3, 2023.
It serves the villages of Lagnes, Fontaine de Vaucluse, Isle sur la Sorgue, Coustellet and Maubec.

Are there car-free trails around the campsite ?

Yes, directly from the campsite a 7km GRP hiking loop takes you through the scrubland to the village of Fontaine de Vaucluse and its source.
Still from the campsite, a 5km walking path takes you along the Carpentras canal to the village of Lagnes.

What is the nearest train station ? nearest airport ?

The nearest TER station is Isle sur la Sorgue 6km or the Avignon TGV station 28km.
The nearest airports are Marseille Provence airport in Marignane 70km and Nîmes Garons airport 75km.

What is the nearest village ?

The closest villages are LAGNES and FONTAINE de VAUCLUSE, located 2km away.
The small town of ISLE sur la SORGUE is located 4km away.
GORDES, classified among the most beautiful villages in France, is located 12km from the campsite.

Are there supermarkets or shops near the campsite ?

At the reception, you will find an ’emergency’ shop with daily products you may need including groceries and some fresh products.
We also offer fresh bread and pastery every day of the week, on request.
From mid-May to mid-September, there are chips and pizzas made on site in the evening (to take away to your pitch).
2km away, in Lagnes, you will find a little supermarket, a butcher, a baker and a pharmacy.
4km away, in Isle sur la Sorgue, you will find 3 supermarkets open daily, along with gas stations and other stores nearby.
And every day, provençal markets in the surrounding villages.

Can I fish at the campsite ?

Yes, La Sorgue river runs alongside the campsite. Fishing is authorised in this river of piscicultural 1st category.Fishing licenses are on sale at the Sorguett shop in Isle sur la Sorgue or online on the Vaucluse Fishing Federation website.

Can I swim in the river ? are there mosquitoes ?

You benefit from direct access to the river from the campsite, for swimming or canoeing. There is no lifeguard on duty. The water is crystal clear and cool… around 14°C even in summer.
When it comes to mosquitoes, we barely have any considering the fact that the river is cold, running or not stagnant.

Do you offer bicycle rental ?

Not on the campsite directly, however we do work with several bike rentals : Truji Bike Luberon, Mondovelo and Kvelo in Isle sur la Sorgue.
Still, there is a possibility to be delivered on the campsite.